Ticketing info
All the bits you need to know about coming to the museum and buying tickets.
General admission is free & unticketed
General admission to London Museum Docklands and its free galleries is free and you don't need to book in advance. Just turn up!
Events & exhibition tickets
Booking online
Booking ticketed events and exhibitions is easy, as our what's on page has a full list of what's coming up.
We recommend booking in advance in case we sell out. Go to the event or exhibition page you're interested in and click "Book now".
If the page says "Plan your visit", that means it's a free drop-in event and there's no need to book. Just turn up at the date and time listed.
Booking over the phone
Please contact the Box Office on 020 7030 3300. Phone lines are open Monday–Friday at 9.30am – 1.30pm & 2.30–5pm.
Your e-ticket
If you've bought a ticket online, your e-ticket will be sent to you from [email protected] within 24 hours.
There's no need to print it out. If you have a smartphone, you can just show us your phone screen when you arrive.
Please check your junk folder first if you can’t find your e-ticket. If you’ve still not received it after 24 hours, please get in touch and we will sort it.
Contact Box Office on [email protected] about missing e-tickets.
Ticket types & information
When you book tickets with us, there are typically the following ticket types:
Adult: a person aged 12 and above
Child: a person aged under 12 years
Person with disability: a disabled person
Carer: a person accompanying a disabled person
Benefit recipient: a person who receives Universal Credit or other government benefits
For tickets for our temporary exhibitions, we typically offer the following:
Adult: a person aged 18 and above
Child aged 12–18: a person aged between 12 and 18 years
Child under 12: a person aged up to 12 years
Person with disability: a disabled person
Carer: a person accompanying a disabled person
Student: an adult or senior adult who holds any type of valid photographic identity card showing they are a student
Benefit recipient: a person who receives Universal Credit or other Government benefits
Art Fund member: an adult aged 16 to 59 who holds a valid National Art Pass
Concessions may vary event by event but below is an overview of what concessions we offer and what proof is required on your visit.
Concession tickets are available for our Mudlarks family gallery (Mon–Fri on during term times only, not including bank holidays) and temporary exhibitions at London Museum Docklands for those receiving one of the following:
- Universal Credit
- Income-related Employment and Support Allowance (ESA)
- Income-based Jobseeker's Allowance (JSA)
- Housing Benefit
- Working Tax Credit
- Child Tax Credit
- Income Support
- Pension Credit
Booking benefits concessions for the first time?
If you're booking tickets with benefits concessions for the first time, our Ticketing team will be able to provide you with access to our Benefit Membership scheme. This means you can book future discounted tickets online automatically for up to three months without having to show proof of eligibility.
How to book
- Call our Box Office on 020 7030 3300 to reserve your tickets and arrange to pick up your tickets at the Ticket Desk
- Show your reservation and proof of eligibility to our team when you arrive
- You will receive your tickets and be offered access to book future tickets for the following three months
What proof you need to bring with you
You'll need to bring proof of eligibility along with your ticket booking reference when you collect your ticket(s) at the ticket desk:
- Benefit letter (one proof per household) dated within the last three months or login and show your Universal Credit portal account on your mobile device
- Photo ID, eg passport or drivers' licence
Please find more information on how to get a proof of benefits letter.
You'll receive your reservation and any booking reference via email so that it can be shown on your phone, so don’t worry if you don’t have a printer.
We offer free tickets for carers accompanying visitors who have a disability. This includes admission to temporary exhibitions. Carer tickets can be selected online with a Person with Disability ticket which includes:
- visitors with physical disabilities
- visitors with sight impairments
- d/Deaf, deafened or hard of hearing visitors
- neurodivergent visitors
Please find more information on accessibility at London Museum Docklands.
Senior concession tickets are available for adults ages 60 and above. You are not required to show any proof of ID to book these tickets.
Student tickets are available for our temporary exhibitions. This is for anyone who is enrolled in an educational institution such as secondary school, college, university or MBAs. Visitors who have bought a student ticket must bring their valid student ID with them.
Refunds
- Tickets cannot be exchanged or money refunded
- Please ensure that the tickets are correct at the time of receipt, as we may not be able to rectify mistakes at a later time
- Please ensure that enough time is given for travelling to an event as latecomers ay not be admitted
- The museum reserves the right to refuse admission
- The museum reserves the right to make alterations to the programme in the event of circumstances beyond its control
If you have any questions about refunds and exchanges, please email Box Office or call on 020 7001 9844
Our Box Office phone lines are open Monday–Friday at 9.30am – 1.30pm & 2.30–5pm.
Any questions?
If you've got a question that hasn't been answered here, please get in touch with us using our contact form.
Your visit
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Plan your visit
Everything you need to know before your visit to London Museum Docklands
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Families
Set sail for a fun day out at London Museum Docklands
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Free galleries
Step into 400 years of London Docklands' river, port and people
