Need to know

We're just a 12-minute tube ride from central London, so we're easy to get to. Here's how to get here:

Our address

London Museum Docklands
No. 1 Warehouse
West India Quay
Canary Wharf
London E14 4AL

Tube and DLR

West India Quay (DLR) – 3-min walk
Westferry (DLR) – 7-min walk
Canary Wharf (DLR, Jubilee, Elizabeth line) – 7-min walk

Bus

Buses 135, 277, D3, D7, D8, N277 and N550 all stop close to the museum

River Bus

River Buses RB1 and RB6 stop at Canary Wharf pier – 8-min walk

No, our galleries are free and unticketed, so just turn up and we’ll be happy to welcome you.

If you'd like to visit our Mudlarks family gallery, we recommend that you book this online and in advance as it's very popular.

If you're coming as a group of 10 or more, please book your visit in advance using our online form.

Yes, we have lockers and a cloakroom for you to use.

We’re unable to allow large luggage into the museum, but our lockers are big enough to take cabin-sized luggage (24cm x 37cm x 43cm) and cost just £1 to use.

Our friendly Hosts run live gallery talks and tours every day. Please check the digital screens when you arrive or ask a member of the team for details.

Yes, you can pay using cash in our shops and cafes.

We have a fully-trained and dedicated security team who work on our sites 24/7.

We also work closely with the City of London Police and Metropolitan Police to deliver a safe and secure environment.

To keep everyone in the museum safe and to protect our collections, you and your belongings may be searched when you enter.

Please contact our security team on [email protected]with a description of the item along with your name, contact details and date of your visit.

We keep most lost items for 30 days. This doesn’t include bank cards, which are destroyed within 24 hours. High-value items like mobile phones and laptops are kept for three months.

Our access page has all you need to know about visiting us, including getting here and what's available.

We can offer a face value refund if you let us know at least 48 hours before the event date or exhibition slot.

If it’s less than 48 hours away, we can try and exchange the ticket.

Contact the Box Office on [email protected]

We usually offer concessions for exhibition entry for the following:

• children (under 17)
• disabled people
• seniors (60+)
• Universal Credit recipients

Concession tickets for events can vary, so check the event webpage for details on any concessions that may be available.

Yes – check our group visits page for more information about visiting as a group of 10 or more.