Access

London Museum Docklands
No.1 Warehouse
West India Quay
London
E14 4AL

By tube and DLR

These nearby stations all have step-free access:

West India Quay (DLR) – 300 metres away
Westferry (DLR) – 480 metres away
Canary Wharf (DLR, Jubilee, Elizabeth line) – 480 metres away

By river

Uber Boat by Thames Clippers has an accessible River Bus service to Canary Wharf Pier – 480 metres away

The pier has step-free access and all boats are accessible via a ramp

Find out more about River Bus accessibility

By bus

Routes 135, 277, D3, D7, D8, N277 and N550 all stop at West India Avenue – 300 metres away

Routes 15, 115, D6, N15 and N551 all stop at Upper North Street – 700 metres away

There's a public car park with accessible spaces on Hertsmere Road, behind the museum.

The main entrance is on the quayside of the building.

There are some cobbled pavements leading up to the main entrance, so if you have access needs, you’re welcome to use the staff entrance on Hertsmere Road at the back of the building instead.

Press the buzzer next to the ramp and we’ll be happy to welcome you in. You can also arrange this before your visit by contacting our Box Office on [email protected]

Lighting levels in the exhibition vary. Large print guides, ear defenders and magnifying glasses are available. There's seating in both exhibition rooms, and folding seats are available.

Staff are here to help, so please do ask for assistance if needed.

Sensory map

This map gives an overview of what to expect in the exhibition, including sound, lighting and other sensory elements.

View Secrets of the Thames sensory map

Accessible toilets are on the Ground Floor and Third Floor.

Changing Places facilities are on the First Floor, which includes a wash and dry toilet, overhead track hoist system, height-adjustable changing bench, height-adjustable basin, shower and privacy screen.

If you need to use this, please let a member of our team know and they’ll be happy to give you access.

View our current accessible events

If you're interested in attending any events in our programme that aren’t flagged as accessible, please contact us on [email protected] to discuss how we can help you.

By wearing the Hidden Disabilities Sunflower lanyard, it lets us know that you may need help, extra assistance, or special requirements. Find out more about the scheme on the Hidden Disabilities website.

Please visit our families page for information on visiting with babies and small children.

Guide Dogs are welcome in all parts of the museum and magnifying glasses can be picked up at the Information Desk.

Please note that the lighting in the Sailortown gallery is lower than in the other galleries.

You’re welcome to borrow wheelchairs and mobility scooters during your visit. Please book them in advance by contacting our Box Office on [email protected]

Please note that the museum has original floorboards which are uneven in places.

We run quiet sessions with all sounds lowered every Monday during school term between 3–4.40pm. You can join in with sensory object handling sessions and feel free to use our quiet spaces.

Child-sized ear defenders can be borrowed from the Information Desk. 

You can also download our sensory map at the top of this page to identify sensory-friendly spaces in the museum.

A portable induction loop is available from the Information Desk and induction loop systems are in place where video is shown, if you switch your hearing aid to the 'T' position. There are also some subtitled films in the galleries.

We have 13 videos in British Sign Language that take you on a guided tour of our free galleries. If you'd like to watch them while you move around the galleries, you can get them on your own device by scanning a QR code, or you can borrow a tablet from the Information Desk. The first video in the tour is also shown below.