Contact us

We aim to respond within five working days. Anything needing more specialised expertise to do with our collections can take up to 20 working days.

If it's urgent, please call our switchboard on 020 7001 9844.

Can I donate an object?

We're not currently accepting object donations while we focus on getting the collections ready for our new museum. This includes digital objects such as photographs or films.

We'll only be accepting new objects in exceptional cases while we undertake this essential work, which we've already identified.

We realise this may be disappointing, but we hope you understand the reasons for our decision.

Who do I contact about lost property?

You can find out how to contact our security team at London Museum Docklands on our need to know page.

Can you carry out research for me?

We unfortunately can't carry out research that doesn't relate to our collections, like personal family history.

I have a question about ticketing and/or visiting

You might find the answer to your question on our ticketing info or need to know pages.

If not, please use our form below and select "Ticketing & visiting" from the drop-down.

For urgent enquiries or ticket sales over the phone, please contact the Box Office on 020 7030 3300. Phone lines are open Mon–Fri between 9.30am – 1.30pm & 2.30–5pm.

I have a question about schools or families

Take a look at our schools and families pages, which might have the answer your question.

If not, please get in touch with our Learning team directly on [email protected]