Website accessibility policy

This accessibility statement applies to the London Museum websites on behalf of our Board of Governors.

londonmuseum.org.uk

londonmuseum.org.uk/shop

museumtickets.londonmuseum.org.uk

fireoflondon.org.uk

We are committed to making our websites and mobile applications accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952. We want as many people as possible to be able to use this website.

We are working hard to ensure our website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

This website was last tested in June 2024. We use Lighthouse (with touch targets) and Sa11y to scan our existing website regularly. We expect our design and technical partners to meet the AA standard for any future development.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Navigate our websites using just your keyboard
• Navigate our website using speech recognition software
• Listen to our website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand

For tips on how to change text size, text and background colours, and other display settings through your browser check the Web Accessibility Initiative guide

For advice on making your device easier to use if you have a disability check the tips at AbilityNet

We are committed to the ongoing process of making our collections more inclusive. As part of this work we have created a new set of Starter Vocabularies as language guides to use for our collections going forward. More about the Starter Vocabularies

As part of our ongoing ambition to make our collections more accessible, we have used artificial intelligence (AI) to generate some of the alt text used for images.

We have also used AI to generate the transcripts that accompany the audio files in our oral histories collection.

All of our videos are captioned and in the Visit section you will find a set of BSL videos describing the visit experience. More about access when visiting our museums

We have introduced ‘reduced motion mode’ on our homepage - this disables the parallax in the homepage and all of the animations on flourishes and blocks. The setting is available to both Mac and PC users and it can also be turned on in the browser.

On October 5, 2023, the World Wide Web Consortium (W3C) officially released the Web Content Accessibility Guidelines (WCAG) 2.2. Our technical partners carried out an audit of our website in June 2024. Remedial work on any issues will be prioritised with a goal to address any issues raised by July 2024.

Some of our websites are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons.

Some of our IIIF image viewers and our forms are built and hosted through third party software and 'skinned' to look like our website.

Our purchase path and online shop websites are built and hosted by third party suppliers with sometimes limited customisation available. We will continue to work with our suppliers to ensure these sites can be as accessible as possible.

Disproportionate Burden

Due to its age, our Great Fire microsite is not totally compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

We’ve assessed the cost and resources needed to fix the issues we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

If you find any problems relating to the accessibility of our website or think we’re not meeting accessibility requirements Contact us

We want everyone to enjoy what we offer. There is full physical access to all public areas at London Museum Docklands using lifts or stairs, including our galleries, shop and café. If you have any requirements, please ask the Visitor Hosts at the Information Desk on arrival.

If you need any assistance or information to help you plan a visit to one of our museums, feel free to get in touch with our team

Email: [email protected]

Phone: 020 7001 9844

Mon – Fri: 9.30am – 1.30pm and 2.30–5pm