FAQs for job applicants

Each role we advertise has a job description setting out the responsibilities of the role. In each job description there’s a person specification which sets out the knowledge, skills and experience needed for the role.

We’ll try to accommodate the availability of shortlisted candidates as best we can, so please give us any dates when you aren’t available on your application form.

Please email your questions to [email protected] and we’ll respond as soon as we can.

As a disability confident employer, we're committed to inclusive and accessible recruitment, and providing reasonable adjustments.

Please contact [email protected] or call 0207 8145611/0207 8145792 with your questions and we'll respond as soon as we can.

We’re really sorry if this has happened to you. We do our best to make the application process as straightforward as possible and in most cases, your application form is automatically saved.

With the supporting statement, please save your work regularly as the system may time you out after inactivity. You may also want to type up your supporting statement in a Word document and paste this into the application form.

No problem at all. We're happy to help any disabled applicant with completing the application process.

Please email [email protected] or call 0207 8145611/0207 8145792 to advise us of any support needs you have and we'll respond as soon as we can.

Vacancies close at 11.59pm on the closing date. You’ll find the closing date at the bottom of the vacancy page, but if you can’t see this, please email us at [email protected]

We’re really sorry to hear this. Please contact [email protected] explaining the problem you're having and we'll respond as soon as we can.

We’ll send you an email thanking you for your application and to confirm that your application has been successfully submitted.

If you haven't received confirmation, please contact us on [email protected] with details on which role you've applied for. We’ll look into this for you and respond as soon as we can.

We aim to let you know by email if you've been selected for interview within a week of the closing date.

If you haven't heard anything from us after a week, we're really sorry about this. Please contact [email protected] explaining the situation and we'll respond as soon as we can.

Yes, we’ll email you thanking you and confirming that your application has been unsuccessful. We still welcome you to apply for future vacancies.

You can sign up for job alerts by logging in to your London Museum jobs account and subscribing to receive emails about new positions.

We'd like to be able to provide feedback to everyone who takes the time to apply for one of our job vacancies. We receive a large number of applications for our roles, so it’s unfortunately not possible for us to come back to everyone. We do offer feedback to unsuccessful interview candidates.

You should receive an email confirming that your application has been received on the same day. You should then get an email from us about the outcome within a week of the closing date.

If you haven’t heard anything about your application, we're really sorry about this. We value all applications for our vacancies and it’s important to us that you're kept informed.

Please contact us on [email protected] and we’ll respond as soon as we can.

We’ll try to reschedule as best we can. Please contact us on [email protected] to let us know any times and dates you can do.

We’ll try our best to arrange another date and time, but we can’t always guarantee this, as it’s dependent on the interview panel’s availability.

We'll email you confirming your interview slot.

If you thought you had booked yourself onto an interview slot but you haven't received confirmation, please email us [email protected] and we'll respond as soon as we can.

We’ll try to accommodate you as best we can – please contact us on [email protected]

As a disability confident employer, we're committed to inclusive and accessible recruitment and providing reasonable adjustments.

Please email [email protected] or call 020 7814 5611/020 7814 5792 and we'll work with you to seek to make the necessary arrangements.

Most of our roles have a test as part of the interview process. We’ll let you know if you have to complete any tests at the time you’re invited to interview.

It’s likely that you’ll be asked to complete the test using a computer, but it’s dependent on the role.

When you’ve booked your interview slot, we’ll email you about the location of your interview and who will be greeting you.

Please telephone us to let us know

London Museum Docklands: 020 7001 9844

London Museum Spaces (150 London Wall): 020 7814 5660

London Museum Stores: 020 7814 5611 or 020 7814 5792

We aim to inform interview candidates of the outcome of their interview within one week of their interview date, or earlier if we can.

If you haven’t heard from us a week after your interview, we’re really sorry about this. Please contact us on [email protected] and we’ll get back to you as soon as we can.

We’ll contact you by phone to confirm your conditional offer and its terms. If you accept, we’ll email you within two working days confirming the offer and next steps.

Yes, we can offer all unsuccessful candidates who attended an interview the opportunity to request feedback.